+971 52 981 7405
Login|Sign Up

Cancellation & Refund Policy

Last updated: 30 August 2026

Please note: This policy is a general template aligned with UAE law and with the cancellation terms shown on this site. Confirm the exact windows and any prepayment/refund timelines that match how you run your tours, and have the final text reviewed by a UAE-licensed legal professional before publishing.

We want you to book with confidence. This policy explains how cancellations, amendments and refunds work for tours booked with RAS DEALS. It forms part of our Terms & Conditions.

1. How payment works

Booking online confirms your reservation instantly. Payment is collected in person before your trip begins — no online payment is taken to confirm a booking. This means that, in most cases, cancelling in good time simply releases your reservation at no cost to you.

2. Free cancellation window

You may cancel free of charge up to 24 hours before your experience start time. Where a booking was prepaid, you will receive a full refund for cancellations made within this window.

3. Late cancellations and no-shows

  • Within 24 hours of the start time: because vehicles, guides and catering are arranged in advance, late cancellations may not be eligible for a refund of any prepaid amount, or a cancellation fee may apply.
  • No-show: if you are not at the agreed pickup point at the scheduled time and we cannot reach you, the booking may be treated as a no-show and any prepaid amount may be non-refundable.

4. Amendments and rescheduling

Need to change your date, time or party size? Contact us as early as possible and we will do our best to accommodate you, subject to availability. Rescheduling requested at least 24 hours before the start time is normally free of charge.

5. Cancellations or changes by us

Very occasionally we may need to cancel or reschedule a tour — for example due to severe weather, sandstorms, safety concerns or other circumstances beyond our control. In that case we will offer you a suitable alternative date or, where you have prepaid and no alternative is suitable, a full refund of the amount paid.

6. How to cancel or amend

To cancel or change a booking, please contact us as early as possible, quoting your booking reference, by:

7. Refund method and timing

Where a refund is due on a prepaid booking, it will be issued to your original payment method. Depending on your bank or card provider, refunds typically appear within 7–14 business days. Your statutory rights under the UAE Consumer Protection Law (Federal Law No. 15 of 2020) are not affected.

8. Contact

Questions about a cancellation or refund? We're here to help at info@rasdeals.com or +971 52 981 7405.